Refund and Return Policy

At Acovs, we are committed to providing high-quality products and excellent customer service. Below is our detailed refund and return policy to ensure a smooth and transparent process for all our customers.

General Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. All returns must meet the following conditions:

  1. The item must be unused, unwashed, and undamaged.
  2. All original packaging, labels, and tags must be intact and included.
  3. Final sale items, such as clearance products, promotional items, and flash sales, are not eligible for returns, exchanges, or refunds.

To initiate a return, please contact us at acovst@gmail.com and include your order details and return tracking number.

Return Address:
Acovs
11250 Poplar Ave, Fontana, CA, 92337
Phone: 844-242-1885
Note: This address is for returns only and is not for general customer service inquiries.

Non-Quality Related Returns

For returns unrelated to quality issues, such as ordering the wrong item or changing your mind:

  • Original shipping fees are non-refundable.
  • Return shipping costs are the responsibility of the customer.
  • The returned product must meet our return conditions (unused, unwashed, undamaged, and in original packaging).

Refunds will be processed within 3-7 business days of receiving the returned item.

Quality-Related Returns

If your product has a quality issue or was damaged during shipping, we will take prompt action:

  1. Damaged or Defective Items:

    • If the item arrives damaged, please email us at acovst@gmail.com with clear photos of the damage.
    • Depending on the situation, we may offer a replacement, full refund, or send a return label for the damaged product.

  2. Wrong Items Delivered:

    • You may keep the incorrect item at a discounted price or request a replacement.
    • Alternatively, you can return the incorrect item using a provided return label for a full refund or replacement.

  3. Package Lost in Transit:

    • If your package is lost, contact us with your order details. We will initiate a claim with the shipping carrier and resolve the issue as quickly as possible.

Order Cancellation

  1. Before Shipment:

    • Orders can be canceled within 24 hours of placement without any charge.
    • After 24 hours, cancellations may incur shipping or handling fees if the order has already been processed.

  2. After Shipment:

    • If the item has already shipped, cancellation will incur a $19 recall fee (for UPS ground shipping only).
    • Orders shipped via USPS or other carriers cannot be intercepted but may be refused upon delivery.

  3. Seller-Initiated Cancellation:

    • We reserve the right to cancel orders due to stock availability or other reasons. Customers will be notified promptly, and a full refund will be issued.

Refund Processing

Refunds will be issued to your original payment method. If you have not received your refund after 7 business days, please:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card provider, as processing times may vary.
  3. If the issue persists, email us at acovst@gmail.com for further assistance.

By shopping at Acovs, you agree to our refund and return policy. For additional assistance, please contact us via email at acovst@gmail.com or visit our Contact Us page.